“Amazing place to stay. Quiet & peaceful. Our one bedroom cabin was clean, spacious and comfortable. I didn't want to leave! Definitely a great place to escape 🙂”
“Stayed here for 1 night as we landed very late into Melbourne. We got to the motel at around 11:40pm. We took the shuttle directly from the airport, which was very convenient. Staff were friendly and helpful. The room was spacious for 4, bathroom was clean and shampoo/conditioner/shower gel/ shower cap were provided. Towels were soft. I especially loved the heater light bulbs in the bathroom! It kept us warm during the winter.
I would definitely come back if I had to stay near the airport. ”
“Excellent customers service from the front desk to the staffs in restaurant. About 10 mins walk from the airport very convenient to catch early flight.”
“When I stayed here, the hotel was newly opened for less than half year. Everything was new. Novotel guests had complimentary access to swimming pool.”
"I recently stayed at Windsor Hotel, which boasts a rich history of over 150 years, but unfortunately, my experience was far from satisfactory.
Upon our arrival with two large pieces of luggage, we were greeted by a male staff member who promptly walked away to the restroom, showing no interest in assisting us. When we were checking out and walking to the door, the bellboy saw us but chose to walk away to assist other guests with their luggage for a ride in a Mercedes-Benz, leaving us to manage on our own. It’s unclear if he had any advantage in doing so.
We ended up putting our luggage back in the car ourselves while navigating several stairs at the entrance. While the female receptionist was helpful, the overall attitude of the staff left much to be desired. The cleanliness of the hotel was also concerning; I found a spider web above the bed, and the windows had clearly gone uncleaned for quite some time.
It’s disheartening to see such a historic establishment being let down by its current staff. I hope they can address these issues for future guests.
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