2/10 Terrible
Kristin
Traveled with family and small children
Jun 4, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After I was told over the phone they would gladly swap my room I was very appreciative. I went to the front desk to grab my key and approached the counter to a women that was very inconvenienced by my presence. I told her I needed a key for both rooms to swap my stuff. With out a smile or a thanks or sympathy toward the situation she got the keys and sent me on my way. We go up (a tired mom and two young kids traveling that just want to enjoy a stay) I had to make multiple trips between rooms and things got chaotic, some how I locked my self out and had to return to the counter for another key. I walked up to the same lady present. She was leaned against a wall looking down at her phone. I stood for a few and realized I would have to grab her attention or the other two employees behind the counter. When I explained I needed another key she was not happy and responded with “I just gave you one”, yes I locked myself out. With an eye roll and a horrible attitude she proceeded to get another key and slapped the key on the counter while making sure I knew I inconvenienced her. I immediately pointed out that she was being very rude and unprofessional and I did not deserve that treatment. She looked around at her coworkers and began talking about me like I wasn’t there. “Who this lady think she is…” with many other comments. I stated that I would like a manger and of course there wasn’t one. I then said I need someone else to help me. She continued bantering in the most unprofession
Kristin
Stayed 2 nights in May 2024