“Overall cleanliness and ambience was very good.
Only suggestion to staff-if guests prefer to take luggage/baggage to rooms themselves , please do not insist helping them. Then that becomes an inconvenience.”
“One of the ladies on staff was very inattentive, kept saying it was Sunday, and ignored me completely. Since I arrived, when I requested a money exchange, they kept saying it would be done. When the time came for me to check out and I needed cash to pay for the taxi, the front desk woman said, it is Sunday, and nothing can be done and when I asked for a cab to the airport, she was insensitive and completely ignored me, saying sorry it is Sunday, and nothing can be done. I will not stay another……
“It is hard to find a luxury hotel with so many trees in center of madurai. The architecture is great and very good for family. Swimming pool was perfect and very clean.”
“Not worth the money and grading. The entire premise looks like an old 80s theme with poor management and sub par experience.
A/C was not working in room
Bed was not great
No one there to welcome you in the lobby
Good support staff though but the facility is not helping them at all.
Avoid at all cost.”