“Let's start with the positives. The reception desk and café staff, were incredibly helpful and kind. The room was clean. The dining space was updated and clean and the staff did their best. The grounds were well kept.
The negative were the other staff. No one spoke English and did not attempt to communicate in any other language, verbal or non-verbal. Listing a property on Expedia should include mention that English is not widely spoken when appropriate. Except for the cave steam bath, there……
“At check-in, I was warmly welcomed by your front desk team, whose kindness and professionalism I truly appreciated.
However, I would like to share a few concerns from my stay. During registration, I noticed that my country of origin had been mistakenly recorded as Thailand (THA) instead of Taiwan (TWN). I immediately pointed this out, crossed out the error on the form, and clearly wrote the correct information. The staff assured me that they understood. Yet, upon check-out, the invoice still……
“The hotel is beautiful. Zuzka was wonderful. She was patient, very efficient, kind and her English is excellent, which we really appreciated. Thank you again Zuzka! Hope to see you again! Jessica and the USA band Vio-lence. ”
“Basic 3 star hotel
Still you get the feeling of the old communists times
Small rooms, basic fornitures
Bathroom need some renovation
The door on the bottom part was rotten
Breakfast average
Friendly staff
Conveniently located in the main city square ”
“Hôtel propre, personnel de réception très serviable et super sympa, chambre spacieuse, options de restauration très proche de l'hôtel, parking pour se garer. Seul petit bémol, le petit déj que je trouve un peu moyen”
“L'appartement pour 5 est pratique, mais dans cette gamme de prix c'est le pire qu'on ait eu en Slovaquie et en Autriche sur 8 hébergments différents.
Le reste de l'hotel est surement tres bien et la réceptionniste est charmante.”