Alicante Golf Vacations

Extremely disappointing experience - guests should be aware. This was one of the most disappointing hotel experiences I have had, and I feel other guests should be aware of what happened before booking. I initially chose this hotel largely because of the fitness facilities shown in its advertising. However, on arrival I discovered that the gym prominently featured in the hotel’s photographs is not the gym located on-site. The actual on-site gym is extremely small, stuffy and poorly equipped, with equipment that was stiff or did not work properly. I asked reception about the larger gym shown in the hotel’s photographs and was told that hotel guests had free access. However, the receptionists did not appear to have clear or consistent knowledge about the facility or how guests were supposed to access it. I was not properly informed that it was off-site, that getting there realistically required a car, or that there was a possibility of arriving and finding nobody there to provide access. Fortunately, my partner had a car and dropped me at the other gym. When I arrived, there was nobody there and I could not get inside. I ended up spending 40 minutes trying to resolve a problem that should never have occurred if the hotel had provided clear, accurate info. This is therefore not simply a complaint about a gym. It is about misleading presentation, inadequate communication, staff who did not appear knowledgeable about the facilities they were directing. Also defensiveness!!

The non refurbished rooms are very tired. The onsite car park was made unavailable at short notice.

All good

The staff at the front desk was super helpful

Very average, the showers we were told we could use before leaving for the airport where actually one shower with shampoo that had run out and a very wet floor in the toilets not ideal for 4 of us. Also as soon as we went to the room my son age 9 stepped out of our door and cut his foot on a tiny piece of glass straight outside the door so not even in the main corridor

The staff at the front desk was super helpful

All good

The staff at the front desk was super helpful