Portugal Kid friendly Vacations

Nice to be able to spend time with the family in the same unit rather than multiple rooms in a hotel.

Staff were very helpful

It doesn’t feel like a 5 star hotel. It’s more like a bad Airbnb experience. Apartment is nicely set up however utensils were dirty inside the drawers in the kitchen. Don’t use washer/dryer, it takes hours to dry the clothes and they all got shrunk. Bathroom has been poorly maintained - bathtub had stains, bide was detaching from the wall, shower head had stains and appeared also worn off; there were no tooth brushes available when inquired, housekeeping didn’t come until I had to call twice at 4:30 and at that point I asked just for towels. Throughout the hallways there are big carts of towels/linen stored in the hallway , Blocking the walkway and give a funny appearance to 5 star hotel. We thought it was temporary, however it has been there for two nights on second floor and the fourth floor. Elevators are also strangely set up when you have to take two different elevators to get to your room And walk through hallways. I called for an extra blanket at night and had follow up again as nothing was delivered . Staff is lacking professionalism, it appears that they are either new or poorly trained.

Very modern hotel, stunning looks, everything is very well done. Spa area is amazing, bar and bar restaurant had great service and great food, front of house staff was very helpful, and the room was top quality with extremely comfortable bed and great views (8th floor let you see the river). We thoroughly enjoyed our stay and hope to come back in the near future.

We have just had a 3 night stay at the Hotel and it was lovely. When we arrived the reception staff were very friendly and gave us a brief tour, when our room was ready we were again escorted there by a member of reception. The room was a great size with a small patio area overlooking the lush gardens. We had dinner in the restauarant on our first night, which was excellent, service was impeccable. We used the bar a couple of times, loving the idea that we got to choose our "Happy Hour", we also ate in the Bar on 2 occasions and again the food was excellent. Breakfast was very good with a great slection of food.The Hotel is very traditional and has a lot of character, we will hopefully return one day and would recommend to anyone who would like to be within 15 mins of the centre of Funchal but still stay in a "little oasis".

Staff were very helpful

It doesn’t feel like a 5 star hotel. It’s more like a bad Airbnb experience. Apartment is nicely set up however utensils were dirty inside the drawers in the kitchen. Don’t use washer/dryer, it takes hours to dry the clothes and they all got shrunk. Bathroom has been poorly maintained - bathtub had stains, bide was detaching from the wall, shower head had stains and appeared also worn off; there were no tooth brushes available when inquired, housekeeping didn’t come until I had to call twice at 4:30 and at that point I asked just for towels. Throughout the hallways there are big carts of towels/linen stored in the hallway , Blocking the walkway and give a funny appearance to 5 star hotel. We thought it was temporary, however it has been there for two nights on second floor and the fourth floor. Elevators are also strangely set up when you have to take two different elevators to get to your room And walk through hallways. I called for an extra blanket at night and had follow up again as nothing was delivered . Staff is lacking professionalism, it appears that they are either new or poorly trained.

Very modern hotel, stunning looks, everything is very well done. Spa area is amazing, bar and bar restaurant had great service and great food, front of house staff was very helpful, and the room was top quality with extremely comfortable bed and great views (8th floor let you see the river). We thoroughly enjoyed our stay and hope to come back in the near future.

Staff were very helpful

It doesn’t feel like a 5 star hotel. It’s more like a bad Airbnb experience. Apartment is nicely set up however utensils were dirty inside the drawers in the kitchen. Don’t use washer/dryer, it takes hours to dry the clothes and they all got shrunk. Bathroom has been poorly maintained - bathtub had stains, bide was detaching from the wall, shower head had stains and appeared also worn off; there were no tooth brushes available when inquired, housekeeping didn’t come until I had to call twice at 4:30 and at that point I asked just for towels. Throughout the hallways there are big carts of towels/linen stored in the hallway , Blocking the walkway and give a funny appearance to 5 star hotel. We thought it was temporary, however it has been there for two nights on second floor and the fourth floor. Elevators are also strangely set up when you have to take two different elevators to get to your room And walk through hallways. I called for an extra blanket at night and had follow up again as nothing was delivered . Staff is lacking professionalism, it appears that they are either new or poorly trained.

Very modern hotel, stunning looks, everything is very well done. Spa area is amazing, bar and bar restaurant had great service and great food, front of house staff was very helpful, and the room was top quality with extremely comfortable bed and great views (8th floor let you see the river). We thoroughly enjoyed our stay and hope to come back in the near future.

Staff were very helpful

It doesn’t feel like a 5 star hotel. It’s more like a bad Airbnb experience. Apartment is nicely set up however utensils were dirty inside the drawers in the kitchen. Don’t use washer/dryer, it takes hours to dry the clothes and they all got shrunk. Bathroom has been poorly maintained - bathtub had stains, bide was detaching from the wall, shower head had stains and appeared also worn off; there were no tooth brushes available when inquired, housekeeping didn’t come until I had to call twice at 4:30 and at that point I asked just for towels. Throughout the hallways there are big carts of towels/linen stored in the hallway , Blocking the walkway and give a funny appearance to 5 star hotel. We thought it was temporary, however it has been there for two nights on second floor and the fourth floor. Elevators are also strangely set up when you have to take two different elevators to get to your room And walk through hallways. I called for an extra blanket at night and had follow up again as nothing was delivered . Staff is lacking professionalism, it appears that they are either new or poorly trained.

Very modern hotel, stunning looks, everything is very well done. Spa area is amazing, bar and bar restaurant had great service and great food, front of house staff was very helpful, and the room was top quality with extremely comfortable bed and great views (8th floor let you see the river). We thoroughly enjoyed our stay and hope to come back in the near future.