Reims Romantic Vacations

Breakfast was fine, but the only complaint was they go to clear up the food prior to 10am. Other things we weren't satisfied with was at check-in, we went to an elevator then noticed there were 2 options. We asked the front desk, and only then did she indicate to use other one. Really?our toilet didn't flush well, shower head would fall down when using the shower. Location very good but not good value for what we paid per night.

We booked for only 1 night and meet the expectation. Is close to the train station. The only cons is that is far from the attractions but is not a big deal.

This hotel was an unexpected absolute gem! In the heart of the city of Reims, it was equivalent to a 5 star boutique hotel that you would pay over $1000 a night in any major city. The rooms were modern, chic and extremely comfortable for 2 people. We were pleasantly surprised to find such a nice Best Western because the Best Westerns in the USA are definitely not this nice at all!!!

This was our 3rd visit to this hotel and I’m sad to say I cant see a 4th now. Started off with the very unfriendly and unhelpful receptionist on arrival. Whenever I book, I then request parking, I have limited mobility and walk with a stick. We arrived and as usual, parked in the carpark. Upon check in, we were told to move the car. I explained that I’d requested parking on booking and her response was, “well show me that we agreed otherwise you need to move”. I’ve never had a response and it’s never an issue. She insisted we move to a public carpark up the street. Our room was on the 5th floor, to be fair the bed was very comfortable and clean, but the TV didn’t work and there was a terrible patch up job in the room that ruined the look. The bathroom: broken shower that didn’t stay on the wall, chipped bath and stained tiles. The toilet was separate and in the smallest room I’ve ever been in. When sitting, feet and knees touched the wall, couldn’t stand easily without banging your head on the wall and had to step out of the room to pull trousers up as no room to bend to reach them, not ideal! On our last night, we came home to find the lift out of order, 5 long floors, 96 stairs (my husband counted). I asked how was I supposed to get up to my room, same receptionist just glared and said it’s broken. No apology, no offer of moving to a lower room or help. I struggled up and again down the next morning when a different receptionist did at least apologise. Sad stay this time