Northern Beaches Ski Vacations

So central and apartment was comfy with everything needed.Great stay

Spacious room and Clean bathroom

Spacious room and Clean bathroom

Room needs to be cleaner

Spacious room and Clean bathroom

Very disappointing experience, especially for the price I used to love staying at this hotel. It was always a pleasure to come back, with a fantastic reception team, complimentary minibar and the overall experience you would expect from a five-star hotel. Unfortunately, my stay this year was a huge disappointment. The rooms have been renovated, but nothing particularly impressive. Meanwhile, there is no bar, nowhere to enjoy a meal, and renovation work is happening everywhere, with workers and noise throughout the hotel. What disappoints me most is the price. The hotel is still charging premium five-star rates while offering a very limited experience. I find it hard to understand how they can justify such high prices when so many facilities are unavailable. I understand that renovations are necessary, but surely the prices should reflect the inconvenience and lack of services during this period. After being a returning guest for years, I genuinely feel the hotel has lost much of what once made it special. At these prices, there are far better options in Sydney. Extremely poor value for money.

I had an extremely disappointing experience at YEHS Hotel Sydney CBD. The housekeeping standards were unacceptable, and the management's response made things even worse. The bed sheets were not changed as expected, dirty towels were left uncollected for 2–3 days, and the toilet was not properly cleaned, with faeces still present. Despite raising our concerns, the problems continued the following day. The bed sheets were still improperly tucked in, the bathmat had hair and appeared not to have been changed, and a used soap wrapper was left on the bathroom floor. We had to spend hours communicating with staff and documenting these issues, even though basic cleanliness should be a standard service. Sabin was aware of the situation and had personally witnessed the issues. The management also failed to respond within the promised timeframe, forcing us to follow up again. Eventually, the Duty Manager acknowledged the housekeeping failures and apologised, but refused to offer any compensation whatsoever. The hotel's argument that the issues were eventually addressed does not excuse repeated hygiene failures, the inconvenience caused, or the time we spent chasing a resolution. Guests should not have to repeatedly complain just to receive basic housekeeping services. Overall, this experience reflected poor housekeeping, inadequate complaint handling, and a lack of accountability from management. I would not recommend this hotel and would not stay here again.

Room needs to be cleaner