Conrad Vacations from $475

Poor swrvice and costemer servuce and rooms where dirty bugs

We were driving back to Calgary from Utah and decided to stop in Great Falls for the night. We looked up hotels and despite being a bit more expensive than we wanted, we chose this hotel for the fact that it had a pool AND a waterslide. We had a 3 year old and 3 teenagers who desperately wanted a fun waterslide. Even as we drove up to the hotel property, the kids saw the hotel waterslide as it’s mostly exterior. They got very excited. We checked in only to discover the waterslide has limited hours only and not open the night of our stay. Our kids were devastated. These hours were not posted on the website. Had we known this, we would have chosen a much cheaper hotel. Also, the breakfast appeared good but when we arrived at 8:30, (breakfast hours 6:30-9:30), several items were gone and not replaced, (cinnamon rolls, eggs). This is not okay. All guests should have access to the same breakfast options irregardless of what time they arrive for breakfast and with one hour left, this was not acceptable. We were very disappointed. For the price we paid, we have certain expectations and this Holiday Inn fell way short!

Room.was pleasant. Staff very helpful. Restaurant food not so much

The staff were so friendly and made our stay extremely comfortable.