Aylett Vacations from $317

I just love Harry and Mr.Patel Very caring about his customers and very well monitored. Address any issues immediately with thr best professional service.

On our way to the hotel, we received a call that our room would not be ready on time. Upon arriving, we had assumed parking would be free as the hotel is over a parking garage, but were told that we would have to use the parking lot across the street (23$/8hr) or the valet service who owned the garage(51$). We ending up using the valet service and the gentleman from PNC were extremely friendly and helpful. The front desk staff were less friendly. Everyone seemed in a rush to get things done. One gentleman who was friendly, seemed to be trying harder than the others, but overwhelmed as they kept leaving him alone. We were not able to enjoy our stay fully due to our room not being ready when we arrived. We were hoping to use the hot tub, which was the main reason we chose the Hilton. Unfortunately, we had to make the decision to skip it. Outside of service and confusion, the hotel was beautiful and clean. Shaun helped us check out and also helped us find some things we needed the next morning. His smiling face and friendly disposition brightened up what would have ended up being a completely disappointing stay.

From the moment we entered the Berkeley, the staff was friendly. The service was great! The room was clean and lovely. We had a great stay! We will definitely be returning.

Property was average. Bed was not too comfy and they booked our room before we got there so needed to downgrade for practically the same price. Staff was not available at times but not a deal breaker.

Charming spot and the valet and front desk team were lovely. However, our room smelled musty and there was no hand soap in the bathroom requiring us to pump body wash from the shower every time we washed our hands