4/10 Malo
Cliente verificado
20 jul. 2025
No le gustó: Limpieza
Cleanliness issues but a really beautiful property with a great location. Communicated well before and during visit. My biggest complaint was the cleanliness of the house. We found other people’s hair and toe nails in several bathrooms upon arrival, bathroom floors were dirty, the dining room chairs were covered in dust and footprints, etc. We spent several hours cleaning the home upon arrival. It appeared clean but once you looked closer it was clear the cleaning crew did the bare minimum not sweeping or mopping floors. We left the house cleaner than it was when we arrived. We shared photos and videos (we have lots more) of the unclean areas with the property manager and requested a refund of the cleaning fee paid given we had to reclean the property. It took several weeks to hear back from the property manager and the resolution was unsatisfactory. In addition, we had several issues during our stay that created inconveniences including the lower level AC not working during a heat wave (had repair tech out two days) and more than half of the bedrooms being locked upon arrival despite us renting the entire house (given the wrong code to open doors so had to recontact the owner). It was unfortunate the kids had to sleep in hot bedrooms after playing softball all day. Both issues were rectified over time and the communication during the stay was good around both.
Cliente verificado
Se hospedó 7 noches en junio de 2025