9.2/10 Wonderful! (1,001 reviews)
1* for hotel service. None of the questions were successfully resolved:
1) figuring how to pay for kid for Sunday brunch took 4 days. Nobody knew the answer.
2) Sunday brunch 11-1pm finished at 12:30pm when service left without notifying. Nobody showed up.
3) We forgot an item on table after brunch. Somebody cleaned, but nobody knew the contact person. Nobody reached back. In few days the answer was "sorry, nothing was found"
4) Same for item left in the room after checkout. We were asked to open report for "lost and found". Spent 1 week calling daily trying to chase that manager who never called back. Put lots of effort. The answer was "sorry, nothing was found"
5) On 1st day of stay reported batteries not working in the room scale. Never replaced.
6) Have to chase security deposit return, it didn't come back automatically
7) Used SPA services but could not apply hotel+Expedia coupon. Nobody reached back to explain why. I have this email unanswered.
8) Booked table for Birthday. Server didn't suggest free cake which is a regular practice. Had to ask myself through other server. All felt weird. But tips were taken as max.
8) Restaurant checks have tip suggestions with tax included. Making everyone think you are not leaving enough tip even whet it is a good one.
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Not related to service:
Rooms have outdated carpet, furniture, mirror with broken TV screen in the middle of bathroom mirror. For 4* hotel it's not expected.
Reviewed on Jul 21, 2026
