If you've got time to stop for a while in Hamburg City Center, Casino Esplanade is an interesting place to start your exploring. This entertainment and gambling hub is one of numerous attractions worth checking out here. Hagenbeck Zoo, Volksparkstadion, and Hamburg City Hall are also ready to be explored nearby.
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Novum Hotel Alster
Hamburg City Center
per person
Jul 2 - Jul 9
Roundtrip non-stop flight included
Chicago (ORD) to Hamburg (HAM)
7.6/10 Good! (1,004 reviews)
We came in from a long flight and journey; approximately two days,anrrived ant 10.40 pm, only to be greeted with, we have no reservation for you. Showed the booking, then to be told there are no more rooms, but you can walk two minutes to another partner hotel. Said to the clerk, that we just paid a taxi to arrive here, coupled with the fact that it was raining and it was our first time in Germany. He made a call and said a taxi would come soon, just wait outside to flag the taxi. Taxi arrives, but refuses to take all three of us, with our three pieces of luggage. Said one of you would have to walk; with luggage;only two minutes away and proceeded to give directions. No choice at this stage but comply as all you want to do at this stage is get to your destination. Upon arrival at the other hotel, issue again with the taxi driver about payment, which had to be settled by the hotel. Not a very warm welcome to Germany. Must say though that the clerk at the partner hotel was satisfactory. Gave the basic information about room number and breakfast.
NOT ONCE DID ANY MEMBER OF HOTEL STAFF OFFER ANY TYPE OF APOLOGY
Actually don’t see why I have to pay for this type of service.
Reviewed on Nov 19, 2023
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Best Lodging Options Near Casino Esplanade
Check availability on hotels close to Casino Esplanade
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Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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