Castelo Sao Felipe Tours

WiFi didn’t work for the whole duration. One of our party was working but the WiFi didn’t work at all. The rest of us only needed it for socials but we still couldn’t connect for the whole 9 days. Door handles kept falling off. Asked for a clean from 2 people but it wasn’t done. Had to ask again the following day and it finally was. We had 3 rooms and half didn’t have enough cutlery, one didn’t have a toaster, some got bin bags / dishwasher tables etc. some did not. Inconsistent throughout. Gym equipment was broken (weights). Codes changed on our final evening so we couldn’t get into the property. We then had to find the number and call the property management to give us a new access code. Very inconvenient as it was after midnight. On the upside - the rooms were spacious, clean when we turned up, nice people on reception (when they’re there), nice space, the rooms all seem different, historic looking building, great location, easy for transport.

Great location and staff made our stay wonderful while visiting Lisbon.

Property was beautiful, clean, well kept. Very conveniently located, in a very walkable area. The staff was amazing, kind, accommodating, ordered my taxis, helped me book my train ticket. I couldn’t be more grateful.