Oasis Mall Tours

Staff tried to stick us into 2 rooms that weren’t connected because the family suite we had booked didn’t have working AC. This wasn’t made clear to us and we had to wait until evening (with regular reminders from my husband ) until we got another room- still not what we had booked. To be fair, the staff did try to help - but the hotel is HUGE with literally hundreds of people who have no concept of queuing! They were understaffed and being Turkish trumped everything. We didn’t get great service and it felt a bit like fending for yourself. I don’t think the website makes it clear that all inclusive only allows you to eat in the main dining buffet restaurant - and you are only allowed to eat once at any of the other restaurants (unless you book 7 days or more). Water park was ok - limited rides for little ones and the fair was at best, maybe an hour or so before the kids got bored. We won’t be back

Food at the buffet is really good but at the restaurants can be better

We had a wonderful experience during our stay at Xanadu. The staff gave us a very warm welcome. We had a very beautiful romance suit. The foods were the best food you can eat at any restaurant , the tastes and the variety of the foods were amazing. The location of the resort is one of the best, seafront with nice calm swimmable water. I would highly recommend this place.