7/10 Good! (1,698 reviews)
One of the Worst Hotel Experiences – Avoid at All Costs
This hotel completely ruined what was supposed to be a special birthday weekend. I booked a balcony room with a river view, but when I checked in, I was given a completely different room facing the city — noisy, loud, and nothing like what I paid for. To make matters worse, the room had no working heat. It was freezing cold because someone had left the AC blasting on the lowest setting. When I reported the issue, the front desk staff refused to move me to another room, offering no real solution or apology.
The city-facing rooms are unbearably loud on weekends — good luck getting any sleep. Between the street noise and the paper-thin walls, this place felt more like a cheap motel than the “premium” hotel they claim to be.
And let’s talk about the hidden costs: outrageous amenity fees that cover almost nothing, and valet parking prices that are absurd. For what they charge, you’d expect a high-end experience — instead, you get poor service, broken room features, and zero accountability.
The staff was dismissive, unhelpful, and made no effort to fix the situation. I left feeling completely ripped off and incredibly disappointed.
Reviewed on Oct 18, 2025
