红沙丘

We had a very disappointing experience. Before arrival we were asked to send passport details through WhatsApp, and several messages were later deleted, which raised concerns for us from the beginning. When we arrived, front desk staff refused assistance and directed us to communicate only with the owner/host. We also noticed signage suggesting short-term stays may not be permitted in the building. The apartment itself did not match the quality or presentation shown in the listing photos. The main issue was access and security. On our first night we returned around 10:30pm and discovered the access card provided would not unlock the foyer entrance to reach the elevators. We were locked outside with all of our passports, luggage and belongings still inside the apartment. Security staff refused to assist and we could not contact the host despite repeated attempts. We only regained entry because another resident allowed us into the building around 10:45pm. The following morning the apartment door lock malfunctioned and would not reliably lock or open. A technician attended but appeared unable to repair it properly. At one point he agreed to help us with the foyer access issue, but when the lift doors opened downstairs he ran out of the building and never returned. Due to the ongoing access problems, lack of support and security concerns, we booked alternative accommodation the following day and left the property early. This was the most stressful accommodation experience.

員工有禮且服務佳，客房乾淨舒適，但門口階梯和餐廳階梯對無障礙來說較為不方便，另外房間開冷氣時就會現＂油漆味＂，然後房間竟然沒有茶包，跟櫃台反應，櫃台告知現在都不提供茶包，但我看打掃人員推車上有茶包，懷疑櫃台小姐告知錯誤訊息