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"I have stayed at this hotel a few times now. As usual, the room was spotlessly clean and well set up. Front desk was polite and efficient. I did note a couple of items though that need attention from hotel management. The hotel parking is super funky for 40 GBP a day. Each time you want to exit, you have to ask the front desk for an exit ticket so you don’t get charged an additional 60 GBP. I’m not sure if this is due to some IT difficulty with the parking barrier or some other arcane policy to make things super inconvenient. This needs to be fixed. Also the breakfast buffet was not quite as good as I remember, but in spite of that, the service was a bit off as well - you only get one cup of coffee unless you hunt down a server and the coffee machine like most other hotels trust their guests to use was heavily guarded by servers. Also the silver ware was cleaned up after one plate of food. Not wishing to sound greedy, but if you’re only going to permit one plate of food and one cup of coffee, go to an a la carte set-up. At least the food would be fresher. Other Sofitel hotels do breakfast much better e.g in Dubai. "

"Clean room, convenient, friendly staff. Only bath towels in bathroom. I believe there should have been a small towel also. Thank you "

"Yes, Yes"

"Loved stayimg here for 2 nights with my daughter before long flights home to New Zealand. We received a warm welcome at reception and check in was quick and easy. Our twin room was small but very, very comfortable. The table and chairs a bonus. The beds and pillows were 10 out of 10 for comfort. Despite the hotel size, it was very quiet. The lovely concierge arranged for our booked uber to pick us up earlier for our convenience, and helped load our heavy cases. It was an 8 minute drive to Terminal 2 departures at 7am on a Monday morning. Would definitely stay here again. "

"Nice clean room. The staff was welcoming "

"Room was ready"

"Effective and efficient service from reception welcome to breakfast/checking out process. 👏👏👏👏👏"

"Great stay for our overnight connection at LHR. Room was super clean, bedding was spotless and beds including the twin beds were extremely comfortable. Bathroom was clean too! Not a huge room for our family of 4 (including 4 & 8 yr olds) but just enough for a comfy night rest before our long haul flight home. Secured luggage storage while we ventured into the city. Breakfast was excellent too; good selection of foods, super friendly service staff. For the price and proximity to the airport, definitely worth it! Public bus right outside the front entrance to get you to the tube and trains. "

"Quiet convenience "