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"Absolutely magnificent experience! Everything was great! From professional service, to clean rooms and absolutely beautiful garden! "

"The room was very clean. The free shuttle bus service is excellent. The staff were very friendly and helpful. Good breakfast. Plenty to eat. Good trails to walk. A very good stay"

"Very big room, free parking, nice hot spring"

"Excellent place, location "

"Great property, great mountainside view rooms, great concierge services and great onsen!"

"Quite location with friendly staff, within 10 minutes walking distance of the bus drop off location. Our mountain view room had Tatami Mats, which was a neat experience. "

"The food is wonderful! As a chain hotel , i wasn't expected the stay, but turns out both dinner and breakfast was above expectation and outperformed other traditional ryokan in my opinion. "

"Great location . Very good service and all staff very courteous and efficient on their job . Excellent food presentation and delicious experience . Highly recommended for a great Japanese experience."

"Room spotless. Comfort beds. A bit dusappointed that becsuse we didn't go with the dinner package tgst we could not eat in the hotel except to order room service. There are a lot of other restaurants within driving distance though. I highly revommend '38 Kawaguchiko', a quaint Italian place owned by a sweet coipke with outstanding food. In pics, it looks like there is an outside hot tub but there is not. I asked a man for an extra pillow one evening ( the heavier man) and he said there were none. I said "really?", he replied "yes, really". It was clear to me that he just didn't want to bother. The next day, across the hall from our room there was a housekeeping room with extra pillows which a lovely male housekeeper had no issue with govong me. All that being said, the view of Mt Fuji from our room was outstanding."