Find Castles in Hainan

"Great staff, good location, need more chairs in pool area. Had a great ocean front view, but no chairs to sit on the balcony. "

"The staff Majeed Arif was great enough to help us to change to a better room and provided detail and kind guidance to enjoy the hotel! Big five star to Arif!"

"This is second time we stayed here… Place is well maintained and still in very good condition despite our last visit pre-covid in 2018. Highly commend service of check-in staff Nit Gan especially since male guest in front of us gave her a long and super hard time but she didn’t flinch a beat and served us with super efficiency and accommodate our request for early check-in despite we arriving at around 1pm. Housekeeping team cleaned up the room very well plus very prompt to provide us with additional pillows and ice. This is definitely the best hotel on the stretch and will choose to stay here again for my next trip to Haikou."

"Staff are committed to customer service and satisfaction. "

"酒店入住体验非常不错，后院的海滩景色真是叹为观止，难得的美景，自助早餐也好吃，就是假期时间太多，不然还可以多住几晚"

"Beautiful property. Excellent staff. Even though there was a language barrier all the staff had translator apps so we could easily communicate. We had a beautiful view over the water and the light show was fantastic! Really lovely hotel"

"A nice resort with amazing facilities. We enjoyed the stay"

"The staff at the hotel were nice and friendly, however, the hotel is old, all the supplies like towers, rooms, and in door supplies are supper old. The towers turn yellow but the hotel seems like they don’t have money to update. The room was terrible and smells bad. "

"The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean."