Jeksendalen: Tours y Actividades

Dear 5 Star Holiday Home in Ega, The surroundings of the house were very beautiful and we enjoyed the location. However, the house itself appeared quite worn and several things were not functioning properly: 1. The trap (siphon) in the small bathroom was so heavily clogged with limescale that we had to remove and descale it ourselves. Water in both the sink and the floor drain drained away very slowly. 2. In the same bathroom, using the shower flooded the floor to such an extent that the water was close to flowing into the living area. This appears to have been an ongoing issue for quite some time, as the bottom of the bathroom door was badly swollen from water damage. 3. The bottom of the shower curtain was black with mold, and the floor squeegee was in the same condition (see photo). 4. In the room opposite the bathrooms, the window could not be tilted open because the window handle was defective. 5. In the same room, neither of the wall lamps next to the bed was working, although the power outlets were functioning. 6. The machine located under the wooden cover in front of the swimming pool ran continuously day and night and was so noisy that it was impossible to use the seating area placed nearby. 7. The felt flooring on the first floor was heavily stained and worn (see photo). Overall, the house gave the impression of being significantly worn and in need of a thorough renovation and refurbishment. We would like to bring these matters to your attention, as they affect

Positive: 1. The location was excellent, right in the middle of the city. 2. The photos on the website accurately reflected what you actually get. 3. The hotel had a beautiful, classic design with a charming historic atmosphere. 4. The room included a minibar. Negative: 1. The hotel was not worth more than a 3–3.5-star rating. 2. The cleanliness was very disappointing. When we entered the room, there were still traces of feces around the base of the toilet from the previous guest. This was unacceptable and made us lose confidence in the hotel’s cleaning standards. 3. The bathroom was extremely small. The shower was right next to the toilet, and the shower door was only partially enclosed, so every time you took a shower, the entire bathroom floor and the area around the toilet became soaked. 4. We booked this hotel partly because it advertised air conditioning. However, although it is a 5-star hotel, the air conditioner barely blew any air and provided almost no cooling. We were very uncomfortable because of the heat. 5. The breakfast was very limited, with very few options. It was the most limited breakfast we have experienced at a 5-star hotel and was definitely not worth the price. 6. The hotel lacked facilities and amenities. Apart from one small restaurant/bar—which was also where breakfast was served—there were very few options available.