Kinsman Glade Tours

We were not expecting to have to pay an additional $60-$70 per person per day to use the amenities like the water slides and game place. That was the whole reason we booked there, and that should have been better disclosed that it was an additional charge. Staff were great, but our unit did not have hot water. Maintenance was super nice and apologetic though and we weren’t there long enough for it to really matter. Will be back since it was great fun! But the additional cost will be a huge consideration before booking.

We were not impressed with the room location or perhaps it’s just the lack of insulation between rooms, but you could hear everything. The restaurant was in our building and constant noise. Neighbors had children with constant noise.

This is a historic building with interesting architecture and it is nicely renovated inside keeping some of the charm of older days. It has a sprinkler system, fire alarm and smoke detector in the room. We originally paid for a supreme single queen room. When we arrived we were told we were "upgraded" to a king bed. It was on the 3rd floor with a small dormer window, most of which was blocked by a large TV screen. The window air conditioner was small due to the window size and it ran all night which is ok but it was very loud. We eventually turned it off to get a quiet sleep. The bed was very comfortable and the bathroom was spacious with fluffy towels, a large walk in shower that was all tiled with a glass partition. It was very nice with hot water but the tiles on the base of the shower needed a good scrubbing due to scale build up and what looked like black mold. The robes were soft and comfortable to lounge in. There was only one upholstered chair in a dark corner of the room so my husband sat on the office type desk chair to watch TV. I think I would have liked the original queen room better because the photo showed two large windows and the room appeared more spacious for two people. I purchased the room through Expedia so I'm not sure if that is why we were given the smaller room with sloping ceilings and shorter walls? Overall, this hotel is very clean and the bed was comfortable with plenty of pillows. I would recommend it but maybe not the 3rd floor dormer rooms.