Lake Arenal Tours

My stay at RUI Palace Costa Rica was average overall. The property is clearly outdated and in need of a major remodel. Rooms and common areas feel worn and do not reflect the standards expected from a “Palace” resort. The food was below average, with inconsistent quality. Access to the specialty restaurants required waiting in long lines (first come first serve only). There are no reservation system —guests should not have to spend vacation time standing in line. While the staff were courteous and friendly, they often provided incorrect or conflicting information regarding access of other RUI restaurants and resort policies, which caused confusion throughout our stay. Overall, this resort did not meet expectations. Without significant renovations, improved food quality, and a better restaurant reservation system, I would not recommend RUI Palace Costa Rica.

Amazing place and Andrea was the perfect host!

Seven, our concierge was awesome! She recommended not renting a car, had a golf Cart waiting for us and saved us $! Beach club was great. House was spotless and luxurious! Just far enough to walk to the busiest downtown by beach. Thursday nite market was right down the street! Beware when renting cabanas at beach club. Even though they tell you it has to be reserved only 24 hrs before and to WhatsApp them to reserve. I texted them to reserve, they asked times and i confirmed they never sent reserved confirmation so that afternoon when i checked they gave it away…. They kinda made it right with a different cabana but on beach side not pool. Food is great but be prepared island time takes well over an hour after ordering. But still one of the best vacations we had as a family. Lots of beach down time, atv rides to different beaches, La Leona waterfall tours, catamaran sunset tours with snorkeling and beach horse rides. Should have stayed a few more days to explore the town and maybe get a fishing trip in.