2/10 Terrible
Peter, Wythall
Traveled with partner
Jun 20, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awful!
The rooms are in a very poor state of repair, dirty, musty and unaired.
The bathroom and room are extremely dirty and clearly not been cleaned properly in a very, very long time.
The hot tap does not work, so no facilities to wash properly. And, the taps are so short, you cannot get your hands under the cold tap anyway - the only tap that worked.
The shower was so dirty we could not bring ourselves to use it.
There are crows nesting in the broken vent above guest rooms, so related clattering and banging noise all night long, directly above your heads.
The guest rooms have a security door for access - which does not work or lock - so there is no security for guests and their belongings.
The pillows are many years old, as flat as pancakes and excessively stained under the pillow cases.
The mattresses are clearly cheap, poor quality and/or old and worn out. There is no body support.
They say that you get what you pay for, but not in this case. This hotel is excessively over-priced for such a poor quality and dirty room.
I have raised these concerns with the hotel prior to leaving feedback, but they have not taken the time to respond.
There are plenty of other hotels in the area - book one of them!
Peter
Stayed 1 night in Jun 2024