2/10 Terrible
Angel
Viaje en pareja, Viaje con mascota
17 jun. 2025
No le gustó: Limpieza, servicios, condiciones de la propiedad
Took our money charged us a fee and canceled our reservation, did not refund our money lied about what happened and even is hiding and not willing to give a refund.
Showed up to check in since we were driving on the road the day we booked the room, they allowed us to book after check in time before we left our house, i called and asked if we needed to move it to kust saturday and sunday since i booked it after the check in time and they said no that it be fine just to check in when we got there.
We got into Kilgore and at the motel by 6 am, i tried to check in and they told me that they canceled the reservation and sold out the rooms. I asked if we wouls get a full refund due to the insurance we paid for on the app and they said yes. When i called again since i had not see the one key cash go back into my account and or the money we paid they said that i was beinf charged $119.50 for no call no show.
I had to go to the Motel 6 next to them and pay $80 for a room which is a lot cheaper than this motel but they still had my reservation going on the app so some random person got my room and it was apparently fully paid for and they refused to do a refund when Expedia called.
I called their main OYO center and they told me that the property "Agreed to a full refund and i will recieve a call from their agents to refund the $119.50" never received refund or the call.
Do not recomend this motel.
Angel
Se hospedó 2 noches en junio de 2025