Main Street Tours

Our room was horrible. The AC didn’t work. There was a flicker in the bathroom light. The sink in the bathroom was clogged and there was zero staff available to speak to you at night. Horrible for a $300 dollar room.

Refused entry of a booked room after a very long drive.

Our check-in was a disaster.long story short, Got into a disagreement with the front desk manager, Nathan. Paid $ to check in half an hour early. Our assigned room wreaked of cigarette smoke. Called down to the front desk to change rooms. Nathan said I would have to wait an hour +. It was now almost 4 check in time. We took our luggage down to the front desk and the agent reassigned us, handed me the keys. Before I could get into the elevator, Nathan chased me down and demanded I hand back the keys. He said that it was not appropriate for me to talk to him and then proceed to one of his agents. He was furious that I bypassed his authority. I handed him the keys to avoid creating a scene. I am confused at this point, waited 15 minutes and returned to the check in desk. The agent had to ask his permission to let me check in. I got yet a third room. Nathan has no business working in a hospitality industry. He treats his guests and staff with disrespect. Couldn’t wait to cross the street to the Monarch where we gambled and dined and enjoyed our casino experience.