Province of Mantova Vacations & Trips from $1,367

Chiata was amazing she made my stay awsome great service went out of her way to ensure my stay was good. 5*****

Disappointing Service at the Hotel Leopardi way below normal Four-Star Expectations! At check-in, the front desk could not locate my confirmed, fully paid Expedia reservation. Instead of offering assistance, staff repeatedly referred me back to Expedia. I spent over an hour calling Expedia’s US customer service from Italy. Most disappointing was the lack of customer care! Even after raising my concerns directly, I received no apology, compensation, or acknowledgment of the inconvenience. I expected more initiative and professionalism. The hotel’s condition was also disappointing. One elevator was out of service, with exposed brickwork and cables making the area resemble a construction site. The room showed considerable wear: poorly repaired silicone seals, deteriorated bathroom grout, a broken towel holder, poorly closing doors, a noisy refrigerator, and significant hallway noise. Additionally, Expedia did not clearly communicate that sauna access required an extra fee. Conclusion: Poor customer service, inadequate maintenance, and unclear additional charges made this a disappointing experience. The hotel did not meet my expectations of a four-star property.