Pinnacle Viewpoint Tours

Good place over, you pay for what you get.

Overall we enjoyed our stay. However, with the temperatures being around 29c we found that the ceiling fan was not enough to keep the room cool. We tried sleeping with the balcony doors open but the traffic noise kept us awake as well. We were given another room which was a little better. Bathroom & Kitchen areas need refurbishing, our bathroom was very dirty in places. If you want hot food in the evenings then book the A la Carte restaurant. Restaurant & bar staff were very friendly and helpful. A good location, with 2 small supermarkets down the road but Funchal centre was too far to walk both ways.

We were not told of the steepness of the path leading to the hotel, which was difficult for my wife to negotiate. We were half board but we're not told drinks were not included with our evening meal, not even water. We also were not told whether we could bring our own drinks in, even if it was just water. The staff were not very helpful if you did not want to buy drinks and if I'd known that you could not have brought your own water to dinner I would not have booked this hotel. There was not an all inclusive option available when I booked this hotel so we should have been told that soft drinks would/would not be allowed at dinner Instead of being watched suspiciously by staff whilst eating our meal. I don't want lots of additional costs to my bill at the end of my stay and don't see why I should pay exorbitant prices for drinks when absolutely no alternative, not even water, is offered. As I said, the hotel should say brought in soft drinks are allowed at dinner or offer at least one free beverage per night, especially when a all inclusive option is not available at the hotel.