A couple of hiccups at the start but staff and management rallied and made the stay very enjoyable. The service from everyone was first class. I can personally recommend the breakfast! Fantastic buffet, eggs poached to perfection and best cream donuts in Zimbabwe! Convenient location allows walking around cbd and great to park the car off the busy streets.
Peter
2026 年 1 月入住 3 晚
已验证
10/10 超赞
Mpumelelo
2025 年 6 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable and exceptionally clean rooms, food was excellent
Mpumelelo
2025 年 6 月入住 1 晚
已验证
8/10 不错
Clifford
2024 年 5 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great place for a holiday
Clifford
2024 年 5 月入住 3 晚
已验证
8/10 不错
Nomonde
2023 年 5 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall good and comfortable place to stay
Nomonde
2023 年 4 月入住 2 晚
已验证
10/10 超赞
Ernest
2025 年 3 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service in a quiet environment.
Ernest
2025 年 3 月入住 3 晚
已验证
10/10 超赞
Kim
2023 年 10 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant Stay
Friendly staff and good restaurant
Kim
2023 年 10 月入住 7 晚
已验证
8/10 不错
Natasha
2023 年 11 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
It’s a nice place for a weekend gate away
Natasha
已验证
8/10 不错
Narine
2024 年 12 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location..staff were excellent and addressed the minor issues we encountered promptly and effortlessly with a great attitude.
Narine
2024 年 12 月入住 2 晚
已验证
10/10 超赞
Peter
2024 年 8 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean; staff was very courteous and helpful.
Peter
2024 年 8 月入住 1 晚
已验证
10/10 超赞
Gift
2024 年 9 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staff were very professional.
Room was spacious and had an excellent view of the city.
Gift
2024 年 9 月入住 1 晚
已验证
8/10 不错
Maxwell
2023 年 9 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly environment
An amazing environment full of friendly and professional members of staff. I really felt at home.
Maxwell
2023 年 9 月入住 1 晚
已验证
10/10 超赞
Margaret
2023 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Hot water in shower Luke warm at best
Margaret
2023 年 5 月入住 1 晚
已验证
10/10 超赞
daniel
2024 年 12 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The aircon didn’t work at arrival for all the rooms due to them using a small generator. However, very nice, clean, safe, manager addressed all our issues and concern. They switched to the big generator as soon as I complained within a few hours.
daniel
2024 年 12 月入住 2 晚
已验证
6/10 一般
Ann Marie
2025 年 9 月 9 日
满意:员工和服务,清洁度
Functioning the aircon took some time, the extortionate fees for the food service was a put off. Breakfast in the morning was stipulated at $30\person and was quite a shock. Non of their menus have prices, and forces customers to pay that fee. Eating there for a day could result in more than $90/person per day, at the end of your stay, the amount you would pay for food would outweigh the price for the accommodation. There is mention of a swimming pool, adding value to their ranked system as an intercontinental hotel, however this was far from true, with many staff not being transparent about the fact that there is no swimming pool at this hotel, the area used to extend the rearaurant. We were informed that, the pool was out of service for winter, just to be made aware that there was no pool on our last day. The wifi was a problem as it was an unsecured network, and created issues with payment, where we had to get cash externally to pay for meals.
The hotel was clean, though noise levels were quite high, with late night revellers akin to bar level as wel as the early mroning kitchen staff, with the banging and clattering waking one up quite early. The smell of the cooking food permeating into the room. Staff were pleasant and friendly, however they equally did not have the knowledge to forward valuable information about food pricing and were participants in accepting that $30\person was a reasonable price to be slapped with, without prior impression of pricing.
Ann Marie
2025 年 8 月入住 3 晚
已验证
10/10 超赞
Naboth
2025 年 6 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Spot on on everything. This is the only Holiday Inn where a manager called to ask if we checked in smoothly and if we need anything etc
Naboth
2025 年 6 月入住 1 晚
已验证
10/10 超赞
Mike
2022 年 12 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Magnificent
It was amazing. Cleanliness was excellent throughout my stay
Mike
2022 年 12 月入住 3 晚
已验证
8/10 不错
Dinah
2022 年 7 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property in excellent form and staff courteous
The breakfast was disappointing
Dinah
2022 年 7 月入住 1 晚
已验证
8/10 不错
Melania
2022 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent customer service.
Melania
2022 年 5 月入住 1 晚
已验证
6/10 一般
Ritva
2022 年 2 月 3 日
Holiday Inn, Mutare, Zimbabwe
Hotelli mainostaa asioita, joita heillä ei ole. Menin hotelliin uima- altaan ja kylpylän takia, joita kumpaakaan ei ole ollenkaan. Hotellissa ei tiedetty tulostani, kuten ei missään paikassa, jotka olen varannut Hotels.comin kautta. Yritettiin järjestää uima-allas paikkaa, mutta ei sekään onnistunut. Ehdotettiin hierojalla käyntiä kylpylän sijasta. Hotellissa oli sauna, jota kokeilin. Sauna itsessään hyvä, mutta suihkut kuntosalin toisella puolella. Ei pukeutumispaikkaa, ei mahdollisuutta sulkea ovia, ei ripaa saunan ovessa sisäpuolella ym. Aamiainen hyvä, mutta kallis. Sauna unohdettiin lämmittää sopimuksista huolimatta. Mentyäni saunaan, se oli kylmä. Henkilökunta yritti selittää ja osa ymmärtäväisiä. Huone oli siisti ja mukava.
Ritva
2022 年 1 月入住 2 晚
已验证
10/10 超赞
真实旅客
2021 年 4 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
It was great. Excellent service from all the staff I interacted with
真实旅客
2021 年 4 月入住 1 晚
已验证
8/10 不错
Nherera
2020 年 3 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
The Hotel was very clean and is centrally located in Mutare.
Nherera
2020 年 3 月入住 1 晚
已验证
4/10 较差
真实旅客
2020 年 2 月 14 日
满意:清洁度
不满意:员工和服务、住宿条件和设施、客房舒适度
No privacy at all
The staff opened the door while I was in the room. The reception said that I had no tag of 'Do not disturb' on my door that's why. I was alone but what if you were with your girlfriend. It seems that the hotel no has feeling of sorry for this.
真实旅客
2020 年 2 月入住 1 晚
已验证
10/10 超赞
Mike
2020 年 1 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect place to stay! The staff is amazing, The place has everything you may possibly need
Mike
2020 年 1 月入住 1 晚
已验证
8/10 不错
Yimele
2020 年 1 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
lovely
was lovely staying there.
Yimele
2019 年 12 月入住 8 晚
已验证
8/10 不错
真实旅客
2017 年 12 月 12 日
满意:客房舒适度,员工和服务
Good Staff in a Tired Hotel
Staff were well trained and helpful, but the hotel is now looking tired.