I rented a property that slept 12 people. I didn’t hear from the management company, Insight Hospitality, for days. I sent them multiple emails and left a voicemail confirming everything. I still heard nothing. I found that odd since I have rented in VRBO for many years at Championsgate. I accidentally got a hold of the owner one day, Richard, I asked him why his company did not respond to me as I have not heard and my trip was soon. He said he would look into it. He called me back and said that the reservation was not in VRBO and it was somehow done on the Expedia system (Expedia owns VRBO) and the home I rented was not available but that they would try and find something. He calls me again and says they have a brand new townhome. We would be the first to stay there. I get a request from his office to pay an additional $$$ for cleaning fee. I was surprised as VRBO has always included that in their pricing. Mind you I already paid $$$$$ for the rental and an additional $$$for the VRBO fee. They be told me because it actually went through the Expedia system it did not include it. I now have a case open with VRBO to give me a breakdown of the charges because I have no idea what I paid for. I went ahead and paid for the cleaning fee. I am now $$$$$ into this rental for 4 nights! When we arrived to the rental there was trash all over the front of it due to new construction in the neighborhood. It was a new townhome and everything inside was new. Unfortunately I was lied to and it only slept 9. We had 3 guests coming to stay with us and nowhere to sleep. They sent over mattress which didn’t help because we needed more mattresses and a bigger space. The first night we took a shower I was standing in 4 inches of water because the master tub was backed up. The sheets on all the beds had a musty smell because they were obviously stored somewhere and not cleaned. My wife had to wash all the sheets and blankets in the townhome. The beds felt like you were sleeping on concrete. There were not enough towels in the home for all of us and the digital gate passes they sent us never worked. The second night my daughters room downstairs had a mouse. The following day the mang. company, Insight Hospitality, sent pest control to put a trap. I have reached out the management company multiple times asking for some sort of compensation for this horrible experience. Richard-owner, has not responded. I will be disputing the charges with my CC company. Stay AWAY!
