Government Palace Tours

The good: The room was clean, ac worked, and great location if I want to be near the Marina. The view of the city is less ideal, but still pretty nice. Lots of night life and there are restaurants opened at 6am if you are doing early morning activities. The bad: the hallway and each room has very thin sound shielding. You can hear most conversations and shouting tourists in the halls...at all hours of the night. Additionally live music is played until 11pm on some nights. Highly recommend ear plugs plus blasting white noise. The room service is okay, they will require you to have a room service card otherwise they will not service your room. Service is completed on the 5th floor around 3:30pm...which is very late. Room service also did not refresh sheets. There is both a public pool for marinaterra (free) and a private pool for the condos/villas that can be rented. The separation is very weird. And multiple elevators and likely service is completely different at a condo/villa. We also had a power outage only for marinaterra which lasted 18hours. Since it was November this was not a big issue. But if it was hotter it would be pretty bad. No lights also means you must have a flashlight (or 3) and I highly recommend a backup battery to charge a phone and light. I had all this with me b/c I was on a diving trip so this was no big deal, but a larger family might have a lot of stress with dead phones and other necessities. Especially when spread across multiple rooms.

Highly recommend! The staff were amazing. Especially Tony!! He was very kind, helpful and personable, and very knowledgeable about the area and let’s not forget his recommendations. Room was clean and very up to date. We will definitely be back.

Rooms are outdated, dirty pillows rough bed, dirty bathroom counters had old dried blood stains, lots of mosquitoes in room, probably will never stay there again, LUCERNA, has better rooms