8.8/10 Excellent! (1,004 reviews)
The hotel was a nice hotel and unique with its design of interior rooms with balconies. It had a charming Kentucky feel. The issue was the cleaning of the room. We checked in on Thursday and had to extend our stay, upon check in, until Sunday. After the first night, our room was not cleaned and when asked, I was told by the young man at the front desk that we had to request the room to be cleaned. We travel a lot and I have never heard of this. Also, it was not told to us upon check in, nor when we made the reservation. I cleaned the room myself that night. When we went to dinner, I stopped by the front desk and was told by the other person at the front desk that we didn’t have to make a request to have the room cleaned. So we were getting different information from staff working for the same company. They did clean our room while we were out on Saturday; however, they didn’t go a good job. They left the dirty drinking glasses on the table; didn’t provide clean glasses; didn’t vacuum; didn’t straighten the couch; didn’t provide new bottle water, etc., etc. etc. Unfortunately, this left an unfavorable impression. I will say that Margot, at the front desk, was awesome! Very pleasant and tried to be as helpful as possible.
Reviewed on Jun 29, 2026
