Hoover Metropolitan Complex Tours

The day of my check in (Sunday, Oct. 19th). I called to see if I could possibly check in a few minutes early and was told by a staffer by the name of Shirl (who was very rude and off putting) that she didn’t know because the hotel was booked and she hadn’t spoken to a manager. She refused to confirm whether I could check in early or not. When I got to the hotel, I was the only person at the time checking in and the attendant didn’t know what I was talking about. I was comfy and very frazzled by the attitude of the person I spoke to.

Nice people and friendly staff

Was incredibly difficult to get into the building with having to download two apps. They did not send me the instructions to get in by the time of check-in and I had to call their helpdesk four times which was also a convoluted and unnecessarily difficult process. They try to do everything remotely through different “ “departments” - one having to verify you, another, having the check in instructions. None of this was sent to me by email from Expedia or them, even though I had prepaid everything. When I finally got all that figured out and got into my studio, somebody walked in the room after I’ve been there about 45 minutes- they were from one of the maintenance or management- they didn’t know that I was there and didn’t knock, just walked right in. That made me feel unsettled for the rest of my time there because I realized there was no way to lock the door from the inside, and that anyone with the app could just unlock the door and come in. Because they’ve outsourced everything to different companies, there’s no central way that someone could show a guest has checked in. That’s how my trip started within the first hour so I never really got comfortable and left early because of how unsafe I felt. It’s too bad because it was a decent set up inside, clean and minimal.