Plattekill Mountain Tours

The property was beautiful overall, but I encountered a staff member who was unfortunately very rude. Although I am 18 and booked through Expedia, the hotel policy requires guests to be 21. Expedia verified my age, and I didn’t encounter any issues until I arrived. I checked in and paid the remaining balance for my two-night stay, but was then confronted by a man who claimed there was an issue due to the age policy. He did not speak to me kindly, leaving me on edge for the remainder of my stay, fearing I would be evicted over a discrepancy with their Expedia listing. To make matters worse, the sauna was broken, and the breakfast was inadequate. Furthermore, checkout is at 11:00 AM or earlier; when I went to check out at 6:30 AM, there was no staff present, so I simply left my keys on the counter to get to work. As someone who works in customer service, I would never speak to a guest the way he spoke to me; if not for that interaction, I would have had a pleasant stay.