9.6/10 Exceptional! (2,231 reviews)
The property and the room were stunning but unfortunately we had a bit of an issue with our first room: the shower didn’t drain. We went to the front desk to ask for help, but we waited almost an hour and a half and no help materialized. We then asked if we could be moved to another room so we could bathe the kids and were told we had to pack up our stuff, take it out to the lobby, turn in our keys, and then they could get us another room. At this point it was midnight. A very kind staff person did come to the room while we were trying to get everything onto the trolley and she had new keys for us and was very helpful, but it was a bizarre situation to have at such a nice hotel. The beds were comfortable when we finally went to sleep and it was very nice to have an eating area in the room. Maybe not the most kid friendly place.
Reviewed on Aug 12, 2026
