9/10 Wonderful! (553 reviews)
I am a Cambridge resident and have visited the University Arms many times over the years. On this occasion I was staying the night to attend a charity function. The hotel is lovely, sadly not as architecturally grand as it was pre-fire. Service was excellent a room well appointed. The issue was the room temperature which remained between 23-24 degrees all night with no way to change the settings (centrally controlled). This resulted in a very uncomfortable night with little sleep; at one point I considered checking out and getting a taxi home.
I do not generally leave negative reviews, however, as it has been over a week and the hotel has not taken the opportunity to contact me to discus, it seems appropriate to leave a review.
Reviewed on Nov 24, 2025