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“The best aspect of this apartment was the location — it was so close to the city center, the colleges, the museums, stores, pubs, restaurants. The bed was comfortable and the room spacious but the bathroom and the shower stall were very small, with no place to put soap or shampoo in the shower. There was no air conditioning and we had record heat so it was quite oven-like. There was also a dampness to the apartment that got worse in the heat and a smell like a wet basement. We were provided one……

“I understand the rental was new, so there's some scope for improvement, but we got off to a bad start when I booked the property but was then told the pictures did not relate to the flat available. After negotiating we stayed, and the smart TV did not stream any channel or even Netflix, but although the shower immersion heater unit worked, the tap only ran cold in the bathroom sink, and there could have been a few more mugs, cutlery and some side plates would have been helpful. The flat needed……

“I am sorry to say that our stay was unexpectedly very bad. Even as we checked in the property was cold. There was NO HEATING and no HOT WATER. After many tephone calls we were told that the we boiler was not functioing. We were given grossly inadequate heaters which did little to correct the situation. It completely wrecked the evening which was the celebration of my wife's 70th Birthday. Our first night was a nightmare with no ability for us and our guests to have shower for two full days even……

“Poets24 Apartments enjoys the best possible location in Ely with a large and secure free car park at its rear. The Cathedral is just across the road and everything you need including lunch by the riverside is within easy walking distance. The room was appointed to a high standard and the large walk-in shower was exceptional. The facilities at the Poets Hotel are just a minute up the road and a great cafe is virtually next door. The hotel staff are delightful, the bacon butty standout and……