犹他州立大学

Only downside was that they charge for WiFi. Today, even most lower tier hotel offer WiFi for free. That would make it easy to access the WiFi. As a member, it was free for me, but I still had to go through the hassle of connecting. I kept getting error messages so I changed my password. Then I got a message that the password I just changed was incorrect. This kept happening over and over. It should just connect by my room number.

Rooms Pros: Spacious, spotless two-bedroom suite; comfortable beds; high-quality toiletries. Cons: Bathroom outlets didn't work. Blackout shades let in so much light that our room was bright by 6:15 a.m. Amenities & Dining Pros: Excellent mashed potatoes, good kids' menu and wine selection. Fun game room with pool, ping pong, and shuffleboard. Cons: Starbucks kiosk had limited menu and doesn't accept the Starbucks app. Overcooked steak and burgers. Service & Operations Pros: Early arrivals can store luggage and use the pool, sauna, and gym. Cons: Pool service was nonexistent. After five unanswered calls to Guest Services, the bar, and the restaurant, I gave up trying to order food and drinks. No pool towels, either. Check-in exceeded 30 minutes because only one front desk employee was handling reception. I watched one guest wait in line twice just to get his room key after being told to return at 4:00, while another couldn't find a luggage trolley. The issue wasn't the employee—it was a hotel that wasn't staffed to provide the polished, welcoming service guests expect. Overall Beautiful property with a lovely suite, but the operations still feel like a soft opening. Guests choose four-star resorts for gracious, attentive service and an effortless experience. Black Rock isn't there yet.