Westerman's Building Tours

Pet friendly, lovely staff.

The bed was comfortable and the room genarlly clean. The issues related to the maintenance; the toilet seat was broken (was fixed in a rudimentary way after I mentioned it), the louvre windows between the spa bath and bedroom were broken, the bathroom was missing a door handle whihc made it difficult to shut it properly, a towel rail and saftey bannsiter on the stairs were both loose. I did let staff know about all the issues after the first night. The fridge was not cold enough to safely store left over food (I forgot to let the staff know about that). Staff response was polite however nothing was fixed except the toilet seat and no other options suggested. I expect it's a Management issue, not reception.

Staff were great. Very close to everything. Nice to have kitchenette and laundry for longer stays