Zocalo Tours

Lovely place. We are enjoying our stay.

This was a great place to stay for my family and I. Everything we needed was pretty much here! The pool & hot tub were amazing, my kids loved it.

This is a gorgeous setting and the hotel is pretty well designed. It is not, however, well cared for. There were areas of trash under stairwells outdoors. The lobby furniture is showing its age with tears in the fabric. The lobby furniture is completely dusty as are other places on the property. Basically the public area housekeeping is hit and miss. The place is old (1982) and needs painting in many public areas. The housekeeping of our guest room was minimal (we were there for a week) and vacuuming and linen changes were basically haphazard. The trash was emptied, the towels changed and the bed made but generally nothing more. The sheer curtains were torn and left that way all week. There were no cushions on the very hard balcony furniture. It was not up to 4 star standards. I have been coming to this resort from the year it opened and it has not improved or been well loved. A high point was Lisa, the front desk supervisor, who was welcoming and who greeted me by name each time we saw each other. Other front desk staff looked pretty unhappy but she was a bright light.