Lepe Vacations from $1,224

Serras is a beautiful property in a perfect location, and the front desk staff were amazing. The rooftop pool and view were amazing. Unfortunately, the room experience was underwhelming for a five-star hotel. The AC didn’t work on my first night, so I slept in the heat. There was debris on the floor when I checked in, and it was still there after housekeeping serviced the room during my two-night stay. The coffee machine spilled grounds everywhere; I left it open for housekeeping to see, but the mess wasn’t cleaned and the coffee pods weren’t replenished. There was no turndown service on the first night, and I had to ask for water because it wasn’t replenished. I appreciated the front office staff and the property, but I expected much better room maintenance and housekeeping from a five-star hotel.

The accommodations were clean, the check in was smooth, and our specific room had a kitchenette with utensils and large fridge. German (Herman) and Jose were outstanding. They are quick to answer questions via WhatsApp or in the lobby. The best part of our stay is the location! A 10 minute walk to Alcazar and the Cathedral, and the “waffle” looking structure. Lots of restaurants downstairs. And Carrefour a few steps away. The suites5 was perfect for our stay in Seville!

At Breakfast not enough staff to serve and there was no ambiance in the lounge/dinning area, The Terrance Bar had a lovely view and the atmosphere there was OK. Reception was fantastic and its literately 2mins away from the main tourist attractions and food places. Room was lovely and clean. Overall, a great stay, just a bit of fine tuning,

Nice spacious room with full bathroom and comfortable bed. Staff were communicative helpful and friendly. Valet parking especially convenient. Breakfast with made to order eggs was a treat at a fresh buffet breakfast! Fran left us a personal note, nice touch!