COVID-19 travel guide
Resources to help you travel smart and travel safe
Whether you have to travel or you're just exploring options for future trips, there's much more to consider before you depart. Like you, we love to travel, and we will travel again. When that time comes, we'll help you travel smart and travel safe, every step of the way.
Frequently asked questions
I have travel booked already. Can I cancel or change because of COVID-19?
Yes. The best place to start is your online itinerary. Make sure to check for the cancellation policy that applies to your reservation. Many reservations already qualify for either free cancellation or no-fee change options. Just sign in to your account and check your itinerary. If you don't have an account, you can use the itinerary or confirmation number in the email you received when you first booked your trip. If you booked a package vacation, you'll have to cancel your lodging and your flight separately.
How do I know if I am eligible for a refund?
Many of our travel partners continue to review and update their policies. Check your online itinerary to for the cancellation policy that applies to your reservation. If it doesn't qualify for free cancellation, you can still cancel, but standard cancellation policies will apply.
If I booked a non-refundable ticket, am I still eligible for a refund?
Policies vary by carrier. Many airlines are offering airline credits and eliminating cancellation and change fees for travel impacted by COVID-19. Check your online itinerary or the airline's website for the most recent policies affecting your flight.
When will I get my refund?
Due to the high volume of cancellations, there may be delays in processing refunds. We apologize for any inconvenience and appreciate your patience. Timelines vary by the type of reservation:
- For lodging, car rentals, and activities: It may take up to 30 days to receive your refund. If the hotel processed the charge, they’ll determine the refund timeline.
- For flights: Most refunds are issued within 8 weeks. However, depending on the airline, some refunds may take longer.
- For packages: The individual parts of your vacation package are processed separately. Refunds for lodging, car rentals, or activities may take up to 30 days to process. Any refunds for flights may take 8 weeks or more to process.
What if I have a trip booked and still want to travel?
Before you depart, make sure you find out what regulations might be in place at your destination. Check for any updates for the airports you'll be traveling through, too. We also encourage you to check health, safety, and travel advisories often, as circumstances may change.
What if I still want to get away despite COVID-19?
We recommend following the guidance from governments and public health officials to help slow the spread of COVID-19. The decision to travel is a personal one. Ultimately, it's up to you to determine what's best for you and your family.
What's the best way to find flights that have flexible change policies or are refundable?
Most airlines don't offer free cancellation, but many do offer the option to reschedule your flight without a change fee. All you pay is the difference between the original flight and the new flight you select. When you're searching for flights, you'll see a No change fees filter at the top of your search results and in the list of filters on the left.
How can I stay informed about COVID-19?
Check health, safety, and travel advisories before you depart.