We know that travel is made better when you have a companion who really understands your wants and needs—someone who “gets” you. You need more than just another travel company. From the moment you book, to the second you come back home, you need someone with you at every step of the journey.

The past year was tough on everyone—emotionally, financially, even physically. The pandemic affected many people’s travel plans, seemingly all at once, and we weren’t as prepared as we would have liked. But we listened, and we learned.

The COVID-19 crisis made it clear that we needed a more direct way to get feedback from you, which led us to launch the Expedia Crew, a group of super Expedia users—some of them fans, others not—to tell us what’s working and, more importantly, what’s not. We’ve already acted on much of the feedback. Here’s what’s changing at Expedia.

Find trips that fit a flexible lifestyle

We've added new ways for you to make booking and changing reservations easier, and introduced filters to help you quickly find flexible booking options. When searching, simply look for hotels marked with "free cancellation" so you can book with peace of mind knowing that if your plans change so can your trip.

Travel with more confidence

Beyond making flexible options more apparent, we’re also adding more information on the health and safety measures implemented by travel providers. While searching for accommodations, click on the “enhanced cleaning” filter to see vetted properties. See more with our COVID-19 travel smart checklist.

See what’s really included

We heard loud and clear that it was difficult for you to understand exactly what you were getting when selecting flights and accommodations with us, which is why we’ve created an enhanced shopping experience that clearly outlines what’s included in the rate you see. Whether it’s understanding the differences between Basic Economy and Economy, to knowing whether or not parking is included, we’re making it easier for you to get exactly what you need. (Start your Flight search or Hotel search now.)

Get Expedia Rewards

We want to ensure it is easy for everyone to enjoy the full benefits of being an Expedia customer. Today, we are announcing that we’ll be integrating the Expedia Rewards program into our membership system, allowing 25 million of you to start earning points on every aspect of your travel experience the next time you log in. Learn more about Expedia Rewards.

This is just the beginning. We’ve got a lot of work ahead of us, but there’s no turning back. So join us as we forge a better future for travel, a future where you never feel alone—because if there is one thing we know for sure—it matters who you travel with. Whenever it’s time for you to get back out there, know that we are ready to lend a helping hand, every step of the way.

With Expedia, you're never all by yourself. Travel is back, and we've got yours.