Vacaciones todo incluido en Médoc

Even though I only stayed one night, the experience was amazing. Meticulous attention to detail, making my stay a very memorable one. The food is incredible, whether you choose to dine A La Carte or try one of their very well put together Degustacion menus. Great selection of wine and they take great deal of pride in presenting the local Bordeaux region, its wines and local delicacies. Highly recommended.

La mejor ubicación. Los cuartos algo raros pero confortables. La pasamos muy bien

Location of the hotel is great, room was good, staff were very nice, but 2 reasons they dont deserve a 5 rating First, some scammers got the data of my reservation and tried to trick me into clicking on a link, or i will lose my reservation, how the info was obtained? Been a customer of hotels.com for a long time and this was the first time this happened. Sent an email to the hotel and they acknowledge some of their customers reported a similar situation, got a template email response from them and that was all, no in-person apology for this at checkin or anything from them compensating for this as many others establishments will do. Not a great start or show of real guest caring. Like “Ignore the situation as it has never happened”. Second, asked them for recos on tours and winery visits, got immediate response telling me somebody will contact me as soon as possible. At the end silence and no one contacted me. A second show of really bad guest service.

El hotel es muy bonito. Algo alejado del centro, a unos 10 minutos de la parada del tranvía más cercana. Está en un sitio muy tranquilo y sin ruido. La piscina es pequeña y está en el medio del patio, para ir a la cafetería o a las habitaciones hay que pasar por el medio, con las maletas por ejemplo, lo que la hace poco apetecible. Las habitaciones son grandes pero muy oscuras. Nosotros estuvimos en una habitación con terraza con jacuzzi, y lo que pensábamos iba a ser un momento de relax romántico fue todo lo contrario. A la habitación se entraba por la terraza desde la piscina y aunque está tapado todo el mundo te ve y te oye. Intimidad cero. La terraza es mínima, apenas cabe el jacuzzi y una silla. Y sin vistas ni nada. Además para subir a la terraza hay que tomar unas escaleras bastante grandes. Por lo que una persona con movilidad reducida no puede disfrutar de las plantas de arriba ya que en esa parte del hotel no hay ascensores. En resumen, un hotel muy bonito para hacerse fotos pero poco más.

Even though I only stayed one night, the experience was amazing. Meticulous attention to detail, making my stay a very memorable one. The food is incredible, whether you choose to dine A La Carte or try one of their very well put together Degustacion menus. Great selection of wine and they take great deal of pride in presenting the local Bordeaux region, its wines and local delicacies. Highly recommended.

La mejor ubicación. Los cuartos algo raros pero confortables. La pasamos muy bien

Location of the hotel is great, room was good, staff were very nice, but 2 reasons they dont deserve a 5 rating First, some scammers got the data of my reservation and tried to trick me into clicking on a link, or i will lose my reservation, how the info was obtained? Been a customer of hotels.com for a long time and this was the first time this happened. Sent an email to the hotel and they acknowledge some of their customers reported a similar situation, got a template email response from them and that was all, no in-person apology for this at checkin or anything from them compensating for this as many others establishments will do. Not a great start or show of real guest caring. Like “Ignore the situation as it has never happened”. Second, asked them for recos on tours and winery visits, got immediate response telling me somebody will contact me as soon as possible. At the end silence and no one contacted me. A second show of really bad guest service.

La mejor ubicación. Los cuartos algo raros pero confortables. La pasamos muy bien

Even though I only stayed one night, the experience was amazing. Meticulous attention to detail, making my stay a very memorable one. The food is incredible, whether you choose to dine A La Carte or try one of their very well put together Degustacion menus. Great selection of wine and they take great deal of pride in presenting the local Bordeaux region, its wines and local delicacies. Highly recommended.

La mejor ubicación. Los cuartos algo raros pero confortables. La pasamos muy bien