Alsace All inclusive Vacations

The location was excellent. One block from the main square but the room was very quiet. Kitchen was well equipped

Functional but very comfortable hotel just outside Strasbourg city centre - easy to reach the centre by tram (10 mins) or 25 minute walk. Worked perfectly for our last night in Alsace

The Lamps at the side of the bed are just about to catch fire someone should do something about them

The least I expect from any hotel is to be able to control the room temperature. I followed the instructions on the thermostat as I wanted the room to be more comfortable and not so cold. I then went to bed expecting it to work, it did nothing to increase the temperature and I was cold most of the night. I did not call reception as I did not want someone coming to the room at that time. Next day I was told the hotel heating was OFF and offered a fan heater. This is not acceptable let alone from a supposedly 5 - star hotel. I asked for a room rate reduction and got NOTHING. Needless to say I will not be returning. Other bad points - 35 Euro breakfast must be the most expensive ever (I did NOT try it) - so for two that's 70 Euros. I had a good 2 course evening meal for about the same price (NOT in the hotel of course). The Jacuzzi was only just warm enough and so not really as expected. The staff were helpful in other respects but they need to get the basics rights. Location is good although if using Uber you have to walk the last part with your luggage.

Staff was not helpful when trying to check in or out. The staff refused to allow any new guests to check in prior to the 4 o'clock stated time causing a traffic jam of guests at the desk.

The room was clean. The location was lovely and quiet. Breakfast was a nice variety. All in all a nice place to stay for a few days.

Excellent location

The location was excellent. One block from the main square but the room was very quiet. Kitchen was well equipped