Alsace All inclusive Vacations

Fabulous location, right at the edge of the old town and super continent for trams to the station and surrounds. But rooms were a bit cold and stark and lacking of any homeliness.

I stayed in the remodeled area which I would recommend asking for specifically. The room was very nice, the problem was the service and customer experience. At this price point, I would expect a working television. Once it was begrudgingly acknowledged that the t.v. was on lock, calls were made- however, the situation was not resolved over my 2 day, $1500 stay. Everything else was great but when an issue as large as this (I was planning to watch movies all weekend) goes unresolved for 2 days- it kind of gives you a bad vibe. They did give me a $50 discount upon checkout but I would have gladly paid $50 to have the issue resolved and feel respected as a guest. Enjoy the spa, I would think twice about staying there- guest services need work.

Location was great. Staff was helpful.

Overall decent. Got a free upgrade for a bigger room (small suite) but the layout was a bit odd and i was expecting better interior design from a five star hotel. We didn’t went to the complimentary spa so couldn’t comment on that - remember to bring swimming suits if you want to enjoy that perk.

Staff were extremely nice, welcoming and helpful. Nice atmosphere and good location. I was able to walk to all the main attractions. Just excellent.

Fabulous location, right at the edge of the old town and super continent for trams to the station and surrounds. But rooms were a bit cold and stark and lacking of any homeliness.

Fabulous location, right at the edge of the old town and super continent for trams to the station and surrounds. But rooms were a bit cold and stark and lacking of any homeliness.