Alsace Cheap Vacations

Air con worked well, which was good during such a heatwave. Bar service was a bit chaotic and meal service was poor. Staff are clearly untrained in the correct way to serve meals. They would reach accross and in front of meals served to diners to deliver to the next person, instead of going around and serving from behind. This resulted in me catching a creme brulé as it flew off the servers tray as they reached accross in front of the person next to me. Most of the creme brulé stayed in the dish, but some ended up on me. After some apology from the server they retrieved the dish, went back to the kitchen and brought out a replacemnt dish, only to serve it in the same way, this time without dropping it on me. Clearly MUCH more staff training need in the resteraunt area needed. They were also in a bit of a muddle when it came to working out the bill for 7 people. Could do better. Car parking was OK.

Room quite basic and no products to wash dishes. They charged for dishwasher tablets. But the staff were excellent, especially Stephano and the location was also great

Excellent experience. The staff were very helpful and incredibly friendly. Room was fine. Comfortable beds. Quiet at night. Great stay

Close to town city / motor ways Rooms ready for modernisation Hot water for shower inconsistent

Excellent experience. The staff were very helpful and incredibly friendly. Room was fine. Comfortable beds. Quiet at night. Great stay

I want to applaud the entire staff of Arc-en-Ciel. I was travelling with my senior citizen father during the recent extreme heatwave. Given the need to protect him, I arrived long before check-in, hoping we could store our bags and head to a grocery store or some other cool place to wait out the peak of the sun’s strength. We were greeted immediately and, without question, checked in. Our room—as had others—had the fan running at full speed, with drapery and shades closed. The hotel itself was also darkened to keep the heat down. The staff positioned misting canisters and fans everywhere. They were so gracious and helpful. The woman who checked us in even gave us the most helpful directions to a central parking garage and a walking route of the town when we decided to brave the heat and go for a bit of look around. As for the room, it was comfortable and welcoming. As we drove into town, I can’t speak to how long it would take to walk to places like Petite Venice, but our drive was under five minutes, so likely not that long.