“What a beautiful location! Snorkeling right off our steps on a beautiful coral reef. The abundant fish life and turtles were a highlight. The layout of the resort and its amenities are well thought out. Everything about our stay from pick up at Moselle Wharf to the drop off a week later was easy thanks to the staff and their organisation. Would highly recommend staying in the overwater bungalows.”
“Overcharged by almost $600 on checking out. The final bill was correct but when I later checked my credit card statement, the amount I’d been charged was more than double the actual bill.
The hotel immediately admitted their mistake and asked for my bank account details so they could refund me. But now, almost two weeks later, I’m yet to be reimbursed and they’re refusing to tell me when it will happen.
I’ve travelled all over the world and never experienced this before. Be very careful in……
“Sara at reception was amazing with assisting me. The rest of the team were all welcoming and friendly. The hotel was quiet and convenient to the down town area.”
“We asked the front desk staff to book a taxi to the ferry and he booked a private car and the price is three time higher than taxi. When I ask why it is so expensive. He replied that they charged by person. I have never booked a car which charged you by person in the world. As a world- known hotel, such a thing could never happen.”