Lanzarote Honeymoon Packages

The WiFi in room 1012 was useless , we complained twice to no avail

Amazing staff, nice place, not bad food, horrible coffee

We have had an amazing

Beautiful hotel. Lobby and Piano bar stunning. Pool area good and general facilities were very good. A little tired in places but didn’t detract from the general ambiance. The food however was immensely disappointing. We were adults only so had access to Blue Moon and the Bistro Bar. Blue Moon was lovely but the food at the buffet was cold and at times unappealing. The food served à la carte was cold and lacked flavour. The main buffet restaurant was bland and very busy as often the buffets in Ai hotels are. Salads were good and nice selection but hot food was boring and bland. The carbonara was inedible on two occasions. The snack bar was chicken nuggets and burgers. The only thing that was nice here were the nachos and guacamole. We couldnt get booked in to any of the other à la carts other than El Vulcan so can’t comment on them. El Vulcan was good but had no atmosphere which detracted from the food experience. It was a very large area with only 4 tables occupied We were there for 5 nights which was enough. I wouldn’t have wanted to stay much longer given the food quality. Animation team were great. Entertainment OK. Cava and wine good. Our company enjoyed the cocktails and coffees at Mikes Coffee.

Beautiful hotel. Lobby and Piano bar stunning. Pool area good and general facilities were very good. A little tired in places but didn’t detract from the general ambiance. The food however was immensely disappointing. We were adults only so had access to Blue Moon and the Bistro Bar. Blue Moon was lovely but the food at the buffet was cold and at times unappealing. The food served à la carte was cold and lacked flavour. The main buffet restaurant was bland and very busy as often the buffets in Ai hotels are. Salads were good and nice selection but hot food was boring and bland. The carbonara was inedible on two occasions. The snack bar was chicken nuggets and burgers. The only thing that was nice here were the nachos and guacamole. We couldnt get booked in to any of the other à la carts other than El Vulcan so can’t comment on them. El Vulcan was good but had no atmosphere which detracted from the food experience. It was a very large area with only 4 tables occupied We were there for 5 nights which was enough. I wouldn’t have wanted to stay much longer given the food quality. Animation team were great. Entertainment OK. Cava and wine good. Our company enjoyed the cocktails and coffees at Mikes Coffee.

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.

Amazing staff, nice place, not bad food, horrible coffee

I'll start with the good. The guest experience staff were the one thing that stopped me walking out of this hotel and losing my money to find alternative accommodation. They did everything in their power to improve the experience. There were also some very nice, helpful staff in the hotel who were lovely to deal with. Sadly this is NOT a 5* luxury hotel. At best this would scrape 4* in my opinion. Reception was underwhelming but nice enough. But once being directed to our room everything went from Borderline 5* to 3*. The cheap floor tiles in finishes. Much of which needs renovation. Our room floor was filthy so we had to get reception to get a cleaner to mop the floor properly. And I still cannot fathom a separate WC in each room with no wash hand basin! The room looked ok but all the doors were cheap, badly fitted and badly painted but the beds were a good size and comfy. We were moved to Grand Club and a suite to make amends which was a nice touch. Room still quite basic but better. Sadly the aircon leaked every 2 days. Buffet food ok. Restaurant food was awful. Asian used freeze dried noodles. Mexican not very Mexican. Grill not great. Italian was ok apart from the service and Ola was by far the best. Thankfully We got a decent price otherwise I'd have been a lot more disappointed but we overheard many unhappy people around the pool stating how bad this place was for 5*. Once again credit to Guest Experience for their efforts!