North Coast Kid friendly Vacations

Que arreglen ese aire acondicionado que no sirve, pasamos calor en la noche mientras dormíamos y que habiliten el wi-fi en la habitaciones que no había wi-fi y el wi-fi de afuera en toda el área del hotel tampoco trabaja adecuadamente.

Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like water damage, missing lights, fans not working and door handles falling off. - we were locked out 2x times on our first day. The property uses an app that creates a code on the lock. This didn’t work the first time and WAS CONFIRMED TO BE MALFUNCTIONING and needed to be re programmed. The 2nd time we were locked out at 9:30pm at night. There is no front desk worker however there was a maintenance person who was eventually able to let us in. This was stressful. - that same night there was a big party above us and went on until 3am. My wife and I didn’t sleep much that night. - due to these two issues on the first night we decided to leave and request a refund. The property denied it however said, if they could recoup their money from the party people above us through their security deposit, they would refund us. They never did but offered us 100$ for the inconvenience which we never received. Will never book a Kristy Collection property again after being treated this bad.

Overall stay was ok. Our room and kitchen area was a little outdated. The bedding and towels had minor stains. The plates and cups were chipped. On our last day before check out we went out to eat breakfast and all our towels were gone when we came back. We had to search for staff to bring us new towels. Staff service was really a hit or miss, some were good, some were not great. The pool was great and Beach very close by. For food it was a good variety. I did like that even though check out is at 12 you get to stay in the property and enjoy the food and amenities until 3.

Best Jem in all Puerto Plata. Beautiful property. Excellent, welcoming and professional team.

Best Jem in all Puerto Plata. Beautiful property. Excellent, welcoming and professional team.

Que arreglen ese aire acondicionado que no sirve, pasamos calor en la noche mientras dormíamos y que habiliten el wi-fi en la habitaciones que no había wi-fi y el wi-fi de afuera en toda el área del hotel tampoco trabaja adecuadamente.

Best Jem in all Puerto Plata. Beautiful property. Excellent, welcoming and professional team.

Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like water damage, missing lights, fans not working and door handles falling off. - we were locked out 2x times on our first day. The property uses an app that creates a code on the lock. This didn’t work the first time and WAS CONFIRMED TO BE MALFUNCTIONING and needed to be re programmed. The 2nd time we were locked out at 9:30pm at night. There is no front desk worker however there was a maintenance person who was eventually able to let us in. This was stressful. - that same night there was a big party above us and went on until 3am. My wife and I didn’t sleep much that night. - due to these two issues on the first night we decided to leave and request a refund. The property denied it however said, if they could recoup their money from the party people above us through their security deposit, they would refund us. They never did but offered us 100$ for the inconvenience which we never received. Will never book a Kristy Collection property again after being treated this bad.

Que arreglen ese aire acondicionado que no sirve, pasamos calor en la noche mientras dormíamos y que habiliten el wi-fi en la habitaciones que no había wi-fi y el wi-fi de afuera en toda el área del hotel tampoco trabaja adecuadamente.

Reserve en el tropical y quería mandarme a otro hotel la comida mala no hay variedad