Pacific States Mountain Vacations and Getaways

disappointing stay after paying extra for a forest-view room I booked a forest-view room through Expedia and paid a premium for it. A standard room without that view was cheaper. When I arrived, I was given a first-floor room facing the back of shops. It felt like one of the worst rooms they could assign at that price. No one offered the forest view I had paid for. Room-service breakfast was also a letdown. It took almost an hour to arrive. I ordered eggs with a fruit cup; I got an omelette and no fruit cup. I asked for two cappuccinos with caramel. Both came cold and watery. One was supposed to have hazelnut; they said they were out and just gave caramel. Nothing was as ordered. At checkout I discovered extra charges I had not expected. After already paying more than $1,000 for two nights, they added about $285 in resort and parking fees. Those fees were not obvious when I booked. For the money, this stay was not worth it. If you are considering this property, I would look elsewhere.

Great location. Enjoyed my stay. Staff are amazing. We'll be back.

Peaceful We checked in to a room, extended to another night since it was raining, instead of trying to accommodate in staying into that room until the next room was ready. I had to check out wait while it was pouring rain. The assistant was Vanessa, did not tell me there was a refrigerator where I could store the food we had already purchased, which I did inform her we had food. All she said that she could put that request in and that the room should be ready by 4p,. Check out from the other room was 11am. Room was ready by 2pm . So for 3 hours it was pouring and everything packed. The next day electricity goes out for one hour, while making breakfast, no back up generator. Again, check out 11am. NO SERVICE RECOVERY FOR THE DAY BEFORE AND DAY OF CHECK OUT FOR PIWER OUTAGE!. Same person, Vanessa, requested to at least check out by 12p. Which i thought was reasonable, being i did not say how I was Accommodated for the previous day. She says that the room has someone that needs to be checked in , so if I could be checked out ASAP. I was out by 1130p. As much as this area on the island can be so beautiful, and they have renovated from 10 years ago. Service has diminished for the amount you pay. The last time we had breakfast, and a upgraded room, since they did not have the room available at that time. What happened to Kama'aina and Aloha! It's too bad for such a beautiful place